ITIL 4 Foundation

Categories: ITIL & PRINCE2
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About Course

The current ITIL 4 service management framework: key concepts, the guiding principles, the four dimensions of service management, the service value system and chain, and the ITIL practices.

About 12 hours.

Course Content

Module 1: Service management key concepts

  • Value, outcomes, costs and risks
  • Services, products and service relationships
  • Utility and warranty

Module 2: Guiding principles and the four dimensions

Module 3: Service value system and value chain

Module 4: ITIL practices and exam prep